WD Store Returns and Cancellations
The WD Store accepts returns of purchased items within 30 days of the date of shipment. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment. Visit WD Support to help determine if your product is defective or if a solution exists.
The WD Store does not issue credit for costs incurred in shipping a returned item.
The WD Store must receive the returned item within 10 days after a Return Merchandise Authorization number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. If you ordered a bare drive, you must return it in the same box with the drive seated in the plastic endcaps to protect it during transit.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to the WD Store and credited for the product cost and tax, less shipping and handling.
Please allow 2 to 3 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Return Merchandise Authorization (RMA) instructions for products bought on WDStore.com within the last 30 days:
You will be asked to login using your order number and password used to create your WD Store order. If you do not remember your password you can either click "Forgot Password" or you can enter your email address and the last 5 digits of the credit card used to place the order needing a return. On the first page there will be a button to "request a return" if your order is within the 30 days return period. Step-by-Step Instructions will guide you through the process. To avoid processing delays, please follow the directions provided for returning a product online. An RMA number will be issued to you immediately online along with the return address information.
WD Store Returns Dept.
Attn: RMA # _____
10380 Bren Rd W
Minnetonka, MN 55343
(Please note that this is NOT the same address found on WD’s support site for defective products.)
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase.
Orders for in-stock items are sent to our warehouse for immediate shipping. Therefore, in-stock items cannot be canceled.
To request cancellation of backordered items, please contact our customer service department:
WD Store Customer Support Phone: 1-877-934-6972
WD Store Customer Support Hours of Operation: Monday-Thursday, 8:00 a.m. - 5:00 p.m. Pacific Time, and on Friday from 8:00 a.m. - 3:00 p.m. Pacific Time.
Click here for service and support holiday closures.
Please provide your Order ID and the part number(s) to be canceled. If we are unable to cancel your order, you will be notified via e-mail.
If we are unable to cancel your purchase, you have two options: